Questions
Plain answers about how our phone systems work and what they cost. Don't see your question? Call 215-344-1122.
A simultaneous call path (also called a "channel") is one live phone call, inbound or outbound. The number of paths is how many calls your office can have going at the same moment. If eight people are on the phone at once, you need at least eight paths.
Each path is $35 a month, with no per-minute charges.
Yes. "Channel" and "simultaneous call path" mean the same thing: one active call at a time. Our pricing table suggests a number of channels for each office size (for example, 3–5 for a 5–10 phone office), based on how many people are typically on the phone at once.
Your rate stays locked for as long as you're a customer. Anything outside those plans is priced at $35 per call path plus $15 per number. E911 service is $6 a month per number.
No per-minute charges for standard calls to the contiguous US (lower 48), Canada and Mexico. International calling is available at an additional charge. The flat plans are for normal business use; see what counts as normal business use.
Most large providers charge per user, so every new employee adds to the bill. We charge for how many calls you can have going at once, which is usually far fewer than the number of people in the office. We also don't spend on national advertising or bundle features most small offices never use. Use the calculator to compare against what you pay now.
Either works:
Yes. Number porting is free, and we handle it for you. It typically takes 10–14 days.
Our local technicians can install everything on-site in the Philadelphia area. If you'd rather do it yourself, the phones arrive configured and ready to plug in.
Yes. E911 sends your office address to emergency dispatchers when someone dials 911. It's a flat $6 a month per phone number.
The full set of standard business phone features: auto attendant, ring groups, call queues, business-hours and holiday schedules, voicemail to email, call recording, call park, paging and intercom, conference bridges, find me / follow me, fax to email, caller blocking, call history and more. See the full list. Add-ons that require third-party licenses or services cost extra, and we'll tell you before anything is added to your bill.
You're not locked in. Service is month to month, and after your first year we'll hand over your complete phone system configuration so you can take it with you. Your numbers can be ported to another provider at any time.
Most small offices start with one main number for incoming calls, with extensions for each person. Additional numbers for departments or direct lines are $15 each per month.
No contracts and no setup fees. Service is month to month. We handle the system setup; you plug in the phones.
The system runs in the cloud, so there's no equipment in your office to fail or maintain, and updates are handled for you. We target 99.9%+ uptime, and you can check current status any time on our status page.
Add them any time: $35 per call path or $15 per number. The flat plans cover typical use for each office size, so most offices only add capacity when they grow.
The flat plans are designed for typical small and mid-size office calling: customer service, sales, and internal calls, generally under 3,000 minutes per call path per month.
Outbound call centers, auto-dialing, telemarketing, predictive dialing and other high-volume outbound operations don't qualify for the flat plans. If that's your business, call 215-344-1122 and we'll quote it separately.
Philadelphia, Montgomery County and Bucks County, Pennsylvania, plus Gainesville, Florida.
Try the calculator to see your monthly cost, then call 215-344-1122 or send a message.
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