Frequently Asked Questions

Clear answers on our simple cloud PBX – $35 per simultaneous call path + $15 per number

FIRST 200 CUSTOMERS ONLY – LOCK THESE RATES FOREVER
See Your Savings → Call 215-344-1122 Now

Cloud Hosted PBX FAQ – Why Switch to Abcom?

What is a simultaneous call path?

A simultaneous call path (also called a "channel") is the number of live phone calls your office can handle at the exact same time. Example: If 8 people are talking simultaneously, you need at least 8 paths. We price at just $35 per simultaneous call path – scalable and no per-minute surprises.

What is a channel, and how does it differ from a simultaneous call path?

They are the same! "Channel" and "simultaneous call path" mean one active inbound/outbound call at a time. Our pricing table recommends channels by office size (e.g., 3–5 for 5–10 phones) to match real usage without overpaying.

What does "reasonable and customary business use" mean, and who qualifies for our offer?

Our promotional pricing (including flat forever rates for the first 200 customers) is designed for typical small to medium office use – normal inbound/outbound calling patterns with reasonable monthly minutes per path (generally under 3,000 minutes per path/month, aligned with standard business operations like customer service, sales teams, or internal communications).

Outbound call centers, auto-dialing, telemarketing blasting, high-volume predictive dialing, or any intensive outbound operations do NOT qualify for the promotional/flat rates. These use cases often exceed reasonable limits and may trigger additional fees, restrictions, or service adjustments per our usage guidelines.

If your business involves outbound call center activities, we can provide a custom quote tailored to high-volume needs. Call 215-344-1122 or submit the form to discuss your setup – we'll review and quote separately to ensure the best fit.

Why is Abcom so much cheaper than RingCentral or other providers?

We cut the extras: no bloated features, no huge marketing costs, efficient hosted PBX. You get locked-in flat forever rates for the first 200 customers – no per-user licenses or hidden fees. Result: Up to $9,612/year savings for a 16–25 phone office vs. RingCentral.

How do the flat forever rates work ($199/mo, $299/mo, etc.)?

For the first 200 customers only, we lock these simple monthly rates forever – no increases ever:

  • 5–10 phones: $199/mo flat (3–5 paths + 1 number)
  • 11–15 phones: $299/mo flat (5–7 paths + 1–3 numbers)
  • 16–25 phones: $399/mo flat (8–16 paths + 1–5 numbers)

After 200 spots, standard pricing applies ($35/path + $15/number). Lock yours now!

Do I need new phones, or can I use my existing ones?

Two options – both seamless:

  • BYOD (Bring Your Own Device) – Free. Use any compatible SIP phone or softphone you have – zero hardware cost.
  • We ship fully configured phones – New Grandstream models, auto-provisioned, plug-and-play. Just plug in and call. Ask for competitive pricing!
How many phone numbers do I need, and what do they cost?

Most small offices start with 1 main number (for incoming + extensions). Add more for departments or direct lines at $15 each/month. Our calculator shows your exact setup and savings.

Is there a contract, setup fee, or long-term commitment?

No contracts. No setup fees. Month-to-month after quick config. We handle PBX setup – you plug in and go.

How reliable is Abcom's cloud PBX compared to on-premise systems?

Cloud means no hardware to maintain, automatic updates, 99.9%+ uptime, and easy scaling. Far lower cost and hassle than traditional PBX – no servers or IT visits needed.

What if I need more paths or numbers later?

Scale anytime: add paths at $35 each or numbers at $15 each. Flat rates cover typical needs for your size – upgrade only if growth requires it.

How do I get started and lock in the low rates?

Use our calculator to see your exact bill/savings. Then submit the form or call 215-344-1122 to lock your spot. Only 200 available at these forever rates – spots disappearing fast!

Ready to Save Big on Cloud PBX?

FIRST 200 ONLY – LOCK YOUR RATE FOREVER
Lock My $199–$399 Forever Rate →

Or call 215-344-1122 now